Please read all terms and conditions. By ordering from Innes Performance Group, LLC, you agree to all stated terms and conditions!
a. All products carry the manufacturer’s warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
b. Innes Performance Group, LLC makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
c. Innes Performance Group, LLC, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, Innes Performance Group, LLC will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
a. All returns must be within 30 days of the date of invoice.
All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
b. There are no returns on used parts, closeouts, or special order items. Special order items include, but are not limited to: Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the Innes Performance Group, LLC office as listed below within 30 days of the date of your original invoice.
c. Make sure to insure the product when you ship it back to the Innes Performance Group, LLC offices. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from Innes Performance Group, LLC and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
d. All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! To get an RGA number, call our Returns Dept at 407-324-4684.
e. Send returns to. If you are using UPS, FedEx, Airborne, or any courier other than the U.S. Postal Service, then your return is shipped as follows:
Innes Performance Group, LLC
RGA # xxxxx (provided by us)
1291 West Airport Blvd
Sanford, Florida 32773
3. Damaged Shipments:
a. Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to Innes Performance Group, LLC within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!
b. Any shipment shipped via Overnite, Yellow Freight, or any other freight service must inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and shipment is damaged will result in your claim being denied. NO EXCEPTIONS!
4. Special Orders:
a. Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
b. Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Innes Performance Group, LLC will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.
5. Credit Policies:
a. Credit will be issued within one week (5 business days) of receiving a returned part back at Innes Performance Group, LLC As different credit card companies require varying amounts of time to apply said credit, Innes Performance Group, LLC cannot estimate any additional time required for that credit to appear on any individuals credit card.
b. There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to Innes Performance Group, LLC unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).
6. Payment Policies:
a. Credit Card: We currently accept Visa, MasterCard, Discover, and American Express. There is NO surcharge unless you won an item of ours through an auction.
b. Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it here. If you want to avoid waiting, please send a verifiable cashier’s check or money order.
c. COD: Sorry, no COD unless you prepay the shipping costs or are a previous customer. To pay for a COD you must have a cashier’s check or money order ready when your package arrives, made payable to Innes Performance Group, LLC . Sorry but no personal checks, company checks, or cash is accepted. COD costs are $7.00 for a UPS COD Tag per box or $10.00 for a FedEx COD Tag per box. No COD on Special Orders unless specific arrangements have been made with Innes Performance Group, LLC before we finalized your order.
d. Bank Wire Transfer: We will add $20 to your total to cover the associated costs of Innes Performance Group, LLC receiving a wire transfer.
We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them.
7. Cancellation Policy:
a. All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a “Special Order”.
b. The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
1. The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
2. The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
3. You were advised from Innes Performance Group, LLC that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
4. You were notified from Innes Performance Group, LLC that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
5. You wish to substitute the parts on the order for parts of equal or greater value.
6. You wish us to keep a credit on file for you that you can apply to an order in the future.
a. International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to Innes Performance Group, LLC that you will be responsible for the shipping cost of that item to Innes Performance Group, LLC . You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to Innes Performance Group, LLC .
b. Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.
8. Shipping to Canada and Mexico:
a. When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
9. Shipping outside North America:
a. Please refer to our International Terms for more information:
Please e-mail Sales@IPGParts.com with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world!
b. Innes Performance Group, LLC is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
10. Use of products we sell:
a. Most of the items sold through Innes Performance Group, LLC are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
b. Innes Performance Group, LLC is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
c. All products sold by Innes Performance Group, LLC are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
d. Innes Performance Group, LLC makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.
11. Accounting Policy:
a. There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer’s responsibility.
b. There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to Innes Performance Group, LLC will cost you $50.00 extra.
c. We will absolutely pursue all collections to the fullest extent of the law!
12. Shipping of your order:
a. Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
b. Any order placed after 2:00 P.M. Eastern Standard Time (EST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
c. If you are using your credit card, please note that Innes Performance Group, LLC can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify.
This is for your protection as a credit card holder!
13. Typographical Errors:
a. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. Innes Performance Group, LLC . reserves the right to refuse or cancel any order placed for product listed at the incorrect price. Innes Performance Group, LLC . reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Innes Performance Group, LLC . shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.
14. Labor Fees Incurred:
a. You agree to hold Innes Performance Group, LLC . harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from Innes Performance Group, LLC . Innes Performance Group, LLC is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from Innes Performance Group, LLC .
15. Other Legal Policies:
a. We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
16. By ordering from Innes Performance Group, LLC over the phone, e-mail, standard mail, fax, AOL Instant Messenger, or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.
17. Vendor Shipment Policy:
Innes Performance Group, LLC will not pay a 2nd charge due to a vendor shipment issue. Whether deemed to be the vendors fault or the 3rd party shipping companies issue. All UPS, Fedex, USPS, DHL, etc claims will be the sole concern of the vendor and said vendor will immediately ship out a replacement part to the Innes Performance Group, LLC customer. IPGparts will not pay a 2nd invoice as a result of an unfulfilled 1st invoice due to vendor or their chosen shipping companies error. All vendors agree to this policy when they accept payment from Innes Performance Group, LLC.