Shipping policy

Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)

 

Any order placed after 2:00 P.M. Eastern Standard Time (EST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.

 

If you are using your credit card, please note that Innes Performance Group, LLC can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify.

This is for your protection as a credit card holder!

 

Innes Performance Group, LLC will not pay a 2nd charge due to a vendor shipment issue. Whether deemed to be the vendors fault or the 3rd party shipping companies issue. All UPS, Fedex, USPS, DHL, etc claims will be the sole concern of the vendor and said vendor will immediately ship out a replacement part to the Innes Performance Group, LLC customer. IPGparts will not pay a 2nd invoice as a result of an unfulfilled 1st invoice due to vendor or their chosen shipping companies error. All vendors agree to this policy when they accept payment from Innes Performance Group, LLC.